FAQs
FAQs
FOR NEW CUSTOMERS
Do I qualify? Or,
does my family qualify?
Many people do not have the resources to adequately meet all
of their basic needs such as housing, food, clothing, education, and
healthcare. BFP Self-Checkout is a program that was developed to help
households making tough choices about how to spend limited resources to
increase the quality, variety, quantity, and desirability of food in the
household.
Eligibility is based on self-identified need. We do not
have restrictions based on income, SNAP eligibility, or any other
specific criteria. As long as you live OR work in Dare County, you are welcome to shop if you are currently in need of
access to more food.
Why do I have to
attest to currently being in need of food assistance?
The Beach Food Pantry is dedicated to serving people making
tough choices about how to spend their limited resources to adequately meet all
of their basic needs. In order to maintain our non-profit status and our good
standing with the food bank, the IRS and Feeding America require that we are
intentional about how and to whom our food is distributed. By attesting, you
acknowledge that you are in need of our services.
What do I need to
set up an account?
You need a valid email address, a valid phone number, and
a password.
What information
will be collected when I shop? What does BFP Self-Checkout do with my information?
We never sell any information that we collect. For more
details, please see our Privacy
Policy.
At this time, we collect identical information to our in-store shopping application. At
times, we may ask if you would be willing to participate in a survey or focus
group to evaluate the program. These surveys and focus groups are optional.
How do I access BFP
Self-Checkout?
BFP Self-Checkout is accessible online at www.BFPSelfCheckout.org anytime,
anywhere you have internet connectivity—whether from your desktop or mobile
device.
How do I switch
between English and Spanish?
In the upper, right hand corner there is a drop down box. Click on the down arrow and choose your preferred language.
How will I know if my order is successfully submitted?
Once you click on "Confirm Order", you will be prompted to confirm your order one more time. Once completed, you will receive a confirmation email. If you did not receive a confirmation email, please check your spam folder first and then contact us so we can attempt to help you complete your order. If you did not get a confirmation email, we cannot see your order.
Will there be
pickup reminders sent to me?
What do I need to
bring with me to pick up my groceries?
Please bring the name of the person placing the order and
your Order ID number. It can be found right before the
item details of your order in the confirmation email you will receive after
submitting your order. It can also be found on the page that appears after you
submit your order.
Do I need to bring
shopping bags with me?
You do not need to bring shopping bags for your groceries.
Your order will already be packed in grocery bags.
Will the shopping
list always be the same every time I order?
No, the shopping list may not always be the same.
However, Beach Food Pantry will work to provide pantry staples, dairy, frozen
meats and fresh produce each week.
How many items
will I be able to choose from on the shopping list?
That will depend on the week. We will strive to have a
minimum of 35 items available to choose from, including milk, assorted fresh
produce, frozen meats, canned foods and more. Items offered may have a limit
that is listed on the website.
How often can I
order groceries from BFP Self-Checkout?
You can order weekly through BFP Self-Checkout, however,
there is a maximum capacity on the number of orders we can fulfill at this
time, each week. Our goal is to gradually increase the order capacity as the
pilot continues.
If we reach the capacity, we will be unable to accept any
more orders. We will announce on the website when the order window will re-open
for upcoming dates, and we encourage you to check back on the website to submit
a new order.
When is the
deadline to place my order?
Orders are placed with a 72-hour processing window to give us time to fulfill your orders. Example: Orders placed on Tuesday can be scheduled for picked no sooner than Friday.
How do I know my
order was submitted?
After you submit your order, an email confirmation will be sent to the email address you entered at checkout. Please keep it for your records until you pick up your order.
If you don't receive an email confirmation within 24
hours of placing your order, please check your junk or spam email folder. If it is not anywhere in your email account,
please contact 252-261-2756 or Admin@BFPSelfCheckout.org.
If I made a
mistake on my order, how do I fix it?
Please contact 252-261-2756 or Admin@BFPSelfCheckout.org for any questions or concerns regarding your order
as soon as possible.
FOR CURRENT CUSTOMERS
What if I forgot
my password?
Click on the “Forgotten password?” link on the login page and you will be
able to reset your password.
Can I select from
pickup times or locations other than what is offered in the dropdowns?
Not at this time. Various pickup locations are currently
being tested (retailer, school, community center), and are subject to change.
Beach Food Pantry is always evaluating the effectiveness
of the program. If different pickup times/locations will be offered, we will
communicate that to clients of BFP Self-Checkout.
If the pickup times and/or locations currently offered do
not work for you, please contact Beach Food Pantry at 252-261-2756 to locate
the Food Pantry or an onsite feeding program nearest you.
I don’t remember
my order number/pickup date/location. Where can I find it?
Remember to save your confirmation email after you
initially submit your order; your order number, pick-up date, and location can
be found towards the top of the confirmation, right before the details of your
order are listed.
What happens if I
am running late or miss my pickup time? Can I still get my groceries?
We would greatly appreciate any heads up if your ability
to pick up your order changes! Please contact 252-261-2756 or Admin@BFPSelfCheckout.org to let us
know.
If I cannot pick
up my order, can someone else pick up my order for me?
Yes. They will
need the order number to pick up your groceries.
I can’t pick up my
groceries and I can’t find anyone else to pick up for me. What should I do?
Please call or email us at 252-261-2756 or Admin@BFPSelfCheckout.org as soon as possible to let us know.
If you know you will NOT be able to make the pickup, we
would appreciate if you could notify us so we can plan accordingly to cancel
your order. You are welcome to submit a
new order later for a later distribution.
This is also extremely helpful especially because we can
only fulfill a certain number of orders for each pick up site, so if you are
not able to pick up your order, we can offer the spot to another BFP Self-Checkout
shopper.
Can I change my
pickup location or day after ordering?
No, please choose the pickup location you are able to
pick up from. We are not able to change your pickup options or reschedule your
order, after it has been submitted.
Something I
ordered last time isn’t available this time. Will it ever be offered again?
The shopping list may not always be the same. However, Beach
Food Pantry will work to provide pantry staples, dairy, frozen meats and fresh
produce each week.
I need something
that is not offered on the shopping list. Can I make a request?
We’re not able to fulfill specific requests at this time,
however, we value your feedback as we look to expand our offerings. Please
share your suggestions with us anytime at Admin@BFPSelfCheckout.org. Doing so
will only help us improve the BFP Self-Checkout experience in the future!
If I made a
mistake on my order, how do I fix it?
Please contact 252-261-2756 or Admin@BFPSelfCheckout.org for any
questions or concerns regarding your order as soon as possible. We cannot
guarantee that we will be able to make any changes, but please contact us.
I didn’t receive a
confirmation email. What do I do?
If you don't receive an email confirmation within 24
hours of placing your order, please check your junk or spam email folder. If it is not anywhere in your email account, you can view your order history
by logging in and clicking “Orders” on the left side menu.
If you do not find it there, please contact 252-261-2756
or Admin@BFPSelfCheckout.org.
How do I edit my
account information?
After you log in, click on “Account Details” on the left side menu. Account
information can be edited there.
How do I cancel my
order?
View your order history, find the appropriate order, and click “cancel”.
Cancellations must be made 3 business days before the pick-up date. Any
cancellations after that time, please email us with the date of your order and
your order number.
How do I reorder a
previous order?
View your order history, find the appropriate order, and click “Order Again”. If
you would like to see what else is available, click on “Shop”. Then proceed as
usual. Please note, this feature does not guarantee previously ordered items
are in stock. Be sure to check your cart before checkout.